Business Communication Managing and Organizations

Question: Discuss about theBusiness Communicationfor Managing and Organizations. Answer: Introduction Conflict arises when ideas and opinions of individuals clash with each other. Since no organization is free from this aspect, it is imperative to note how the same is managed and utilized in bringing about any significant change in the functioning of the organization. The outline of this study is to analyze and explain the benefits which arise out of conflicting situations. Conflicts can be harnessed to generate positive outcomes by nurturing the potentials of varied opinions. Proper communication between individuals and companies help in addressing differing and conflicting opinions to arrive at a sustainable solution. Conflict resolution paves the way for implementation of key objectives of an organization (Goetsch and Davis 2014). First of all, conflict is undesirable in its inherent state but if one goes deeper into the analytical part of a conflict situation and find out the reasons behind the same, and then it becomes easy to tackle it (Scott and Davis 2015). Resolution of a conflict has to be carried out lest it gets out of hand. There are several benefits of conflict, since each and every idea of an individual may not concur with others in the same team or between departments also when it comes to implementing them as a whole. Proposal of an idea by a particular individual usually differs from another person and both can sit across the table and discuss their benefits and pitfalls, so that both their ideas can be collated by incorporating certain points, thereby diffusing the conflict in the process. In this context, communication plays a crucial role in diffusing conflicts, as without proper intimation of ones thoughts and ideas might take disproportional measures in the future, which nobody aspires for (Wagner III and Hollenbeck 2014). Communicating through the right channel is the most desired way an employee should adhere to while airing any grievances, if any. One of the most important benefits of a conflicting situation in an organization is that it engages the employees to a significant extent with respect to germination and presentation of ideas. In a free and democratic set up, where employees are motivated and encouraged to provide creative ideas for betterment of work culture and work process, the organization benefits as a whole as many ideas are propounded for collating them and analyze them before implementing them (Wheelan 2014). Conflict gives rise to more engagement among the employees, who become more focused at their work, which in turn increases their productivity. In a meeting scenario, conflict reflects their level of engagement as each and every one is participating in the discussion and keeping them engaged in their work, like in companies like General Electric, Google, Apple. A healthy conflict provides a perfect backdrop to discuss each others goals and objectives and what their vision is, both in the short term and long term (Clegg, Kornberger and Pitsis 2015). When someone feels comfortable sharing his/her ideas with the person who is not on the same page, then it strengthens their long term relationship, which becomes beneficial for the broader goals and objectives of the organization. When the employees of an entity are permitted to air their ideas and opinions freely and in a flexible manner, then they get motivated to place their points on the table and clarify their doubts. They realize their value in the organization and tend to be associated with it for a longer period of time. Proper communication of ideas is the first step in realizing the goals and objectives of an organization (Hatch and Cunliffe 2013). Conflict will arise when clash of ideas take place and herein lies the crux of the conflict aspect. In this context, more and more ideas get generated, leading to intense deliberations of those ideas and harnessing them to produce the desired outcome. Newer and better ideas help equip an entity with the requisite armory to stay at a competitive advantage over others, producing better quality of goods and services in the days to come. Through conflict, we come to agreement or disagreement with others perspectives and then make judgments while selecting the best alternative (Anderson, Poto?nik and Zhou 2014). Openness to new ideas and acceptance of negatives are the keystones to formulating and achieving better results for the organization. We make room for others for taking in their view over something which we might disagree in order to be flexible in our approach. More openness and humility is a sign of greater tolerance for an organization. By listening to others opinions, employees and management personnel tend be accommodative towards each other through arguments and negotiations. Dominant attitude gives way to flexibility through active participation in making decisions. In order to make smart and fruitful decisions, listening ability should be there among the employees; else the very purpose of setting objectives would be defeated (Cummings and Worley 2014). Since conflict of ideas germinate from clashes of differing opinions of employees in an organization, fresh new thoughts are brought into perspective and they are deliberated upon for choosing the best among the lot. When negotiation takes place among the decision making authority, they always strive to put across the commonality of ideas, propounded by a few of them, without factoring some new ideas, which might prove beneficial in the long run (Hatch and Cunliffe 2013). When it comes to formulating a new strategy for launching any new product or service, then the firms which have flexible work culture in their organization achieve greater success ratio compared to their counterparts. In view of the above discussion, it can be inferred that, conflict has several benefits, which shall not be looked from the perspective of any negative aspect, since it reaps rich dividends for any organization, who wishes to be flexible in their functioning. New ideas bring new perspectives, thereby broadening the choices before a firm for setting its goals and objectives and getting rewarded for the same. It acts as a motivational tool for the employees, who see it as an incentive for their continued involvement and dedication to work, thereby inculcating a sense of belonging through participation in key decision making activities. Thus, success of an organization depends on many factors and conflict is one of them, which brings out the best through flexibility in allowing employees to put their ideas and scope for improvement across the table. References: Anderson, N., Poto?nik, K. and Zhou, J., 2014. Innovation and creativity in organizations: A state-of-the-science review, prospective commentary, and guiding framework.Journal of Management,40(5), pp.1297-1333. Clegg, S.R., Kornberger, M. and Pitsis, T., 2015.Managing and organizations: An introduction to theory and practice. Sage. Cummings, T.G. and Worley, C.G., 2014.Organization development and change. Cengage learning. Goetsch, D.L. and Davis, S.B., 2014.Quality management for organizational excellence. 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